Web Site Terms of Use

Effective Date: Aug, 2025

Solicitude for Orphans Children Support Group (“we,” “our,” or “us”) respects and protects the privacy of our beneficiaries, supporters, donors, volunteers, and visitors to our website. This Privacy Policy explains how we collect, use, store, and safeguard your personal information.

1. Information We Collect

We may collect the following types of information:

• Personal details: name, email address, phone number, postal address
• Payment details: billing information for donations or ticket purchases
• Volunteer information: skills, availability, and interests
• Communications: messages, feedback, or inquiries you send us
• Technical data: IP address, browser type, device information, and cookies for website analytics

2. How We Use Your Information

We use your information to:

• Process donations, event registrations, and sponsorships
• Communicate updates, event invitations, and newsletters
• Maintain volunteer and donor records
• Improve our programs, services, and website
• Comply with legal or regulatory requirements

3. Sharing of Information

We do not sell, rent, or trade your personal data. We may share your information only:

• With trusted service providers who assist in our operations (e.g., payment processors, email services)
• When required by law or legal processes
• To protect the safety, rights, or property of Solicitude for Orphans Children Support Group and its stakeholders

4. Data Storage & Security

We implement appropriate physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, or misuse. Payment information is processed securely through PCI-compliant payment gateways and is not stored on our servers.

5. Your Rights

You have the right to:

• Access and request a copy of your personal information
• Correct or update your personal data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of receiving communications from us

6. Cookies & Online Tracking

Our website uses cookies to improve user experience, track website performance, and remember your preferences. You may disable cookies in your browser settings, but some website features may not work as intended.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Effective Date.”

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Solicitude for Orphans Children Support Group
Kayole Road, Kayole, Nairobi, Kenya
Email: info@solicitudeorphans.org
Phone: +254 721357966